Tool description this log analysis tool helps you analyze the call processing and the signaling information collected by the xslog logs from the cisco broadworks system. Multitenant call recording solutions for broadsoft. If used with an account that is a member of a call center, joiningunjoining and control of the agent acd state is also possible. Broadworks hosted thin call center agentsupervisor user. Kakapo unity manage call recording services call center reports guide broadworks advanced contact center. For over 10 years broadsoft has been at the forefront of the ip telephony industry, helping to advance the convergence of voice, video and data. Miarec service provide edition is a multitenant call recording solution for service providers, using broadsoft broadworks platform to offer hosted telephony services. It also supports joiningunjoining of any call centers you are a member of as well as access to your desk phones call log.
Broadsoft introduces analyticsbased contact center. Profile this is the call center client profile used. Use nextiva anywhere to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voice mailbox, and a unified set of features. Page 10 2 about this document cpbx receptionist release 17.
Improve your roi with experts who can take your solution to the next level. Broadworks enhanced call center client your guide to bluip. Functionality is distributed across the application, media, network, conferencing, external web, call logging, and call center reporting servers along with an element management system. Broadworks call center provides an integrated, fullfeatured solution with all the benefits of the epik total voice advanced voice and multimedia applications. Page 5 of 157 release version reason for change date author 18. With the advanced reports available through the broadworks call center reporting solution, supervisors can. The enterprise grade, secure, seamless cloud calling solution.
Broadsoft mobilelink is a simple nonvoip client that enables endusers to make and receive calls over their existing cellular service using their business. Free call center voip softphone download for macos. Page 4 of 101 release version reason for change date author 14. The call center service builds on the basic hunt group service to provide a complete, businessready application. The late late show with james corden recommended for you. In this guide you will find information on the call center settings. Communicator desktop, mobile, and tablet communicator allows a user to join and leave call center queues and set their automatic call distribution acd status.
Call control v2 allows you to originate calls from your smartphone through your broadsoft broadworks powered desk phone and enables easy control of remote office, broadworks mobility, broadworks anywhere, dnd and call forwarding settings while on the move. Broadworks call center delivers a comprehensive call center solution that serves the small and medium enterprise sme market. Broadworks assistant enterprise toolbar customer support. Broadsoft broadworks is a voice over internet protocol voip software that enables users to deliver basic and enhanced voice services for business and residential consumers. This call center guide includes general settings, application, services. A new tab will open taking you to the agent console. Today, having a broadsoft application server is the backbone of more than 500 telecommunications service providers networks, including 18. On desktop, this integration offers several call control extensions to provide seamless operation with exiting broadworks applications. Miarec allows service providers to quickly deploy and offer profitable missioncritical call recording functionality as. To access the broadworks call center agent and supervisor, visit our downloads and links.
Advanced call control capabilities include a popup notification when a call comes in, and enables the user to answer the call, place it on hold, send it to voice mail, or transfer it to another party, without leaving the. Go wallboard is a separate client application within the go integrator product suite that displays live statistics of a broadworks call center. The broadsoft call center supervisor desktop application is a webbased client that provides the supervisor access to the call center from anywhere and at anytime. View, clicktocall, and search broadworksbased enterprise or group directory listings from any device and add contacts to the bria contact list. Go wallboard is a lightweight, easy to install and cost effective acd wallboard for the broadworks call center solution for use on a pc. Broadworks call center by epik provides an integrated, fullfeatured solution with all the benefits of advanced hosted voip features and applications. Mobileconnect desktop broadworks anywhere video vonage. Vonage home phone services provides affordable residential voip phone solutions that offers quality, portability, and easeofuse. The supervisor client has a nextgeneration look and feel for call center management. The call center agent client is designed to support the needs of call center agents in any environment. Call center provides reporting functions to agents. Hence, call centers inherit all of the characteristics of the hunt group service and are also provided with sophisticated callhandling features like queuing, music on hold, and so on.
Broadworks call center guide table of contents log into call center configuration settings page 3 change your password. This tool also supports a broad range of other cisco products and technologies. Call center supervisor with the broadworks call center supervisor client application, supervisors gain superior management capabilities to monitor and record agent calls to determine training gaps and requirements. It supports the full set of call handling functions, acd state management, integration of multiple directories, outlook integration, and other features required in large call centers. For example, you can call colleagues from your mobile phone using your fourdigit extension, move calls seamlessly from a desk phone to a mobile phone when an important call needs to travel with the user, and move a call from a mobile phone to a landline phone so others can. This publication is for distribution under broadsoft nondisclosure agreement only. Vonage enterprise answer call center reports guide broadworks. Discover all our call center features, and quickly learn how to use them with our video tutorials. Broadworks assistant enterprise toolbar october 25, 2016 12. The platform allows users to have expanded service reach, fixedmobile convergence and streamlined application integration. Call control requires service from a broadworks powered service provider and the account must include the following services broadworks anywhere remote office commpilot express simultaneous ring. Agents can only generate reports about their own activity. Broadworks hosted thin call center agentsupervisor configuration and administration guide.
This guide provides stepbystep procedures and reference information for the cpbx receptionist client. To access the call center agent portal please follow the steps below. See how be the match, in partnership with eplus, harnesses ciscos secure collaboration technology to save more lives, faster than ever. Broadworks signaling call analyzer cisco community. A realtime wallboard application for your broadsoft contact center overview smartpulse for broadsoft is a webbased realtime contact center wallboard designed to complement the realtime reporting available through broadworks. Use call notify to send the user an email notification when they receive a call that meets predefined criteria for example, from a specified phone number. The call center reports guide lists the available reports in broadworks release 21. Version this is the name and software version of broadworks call center client. Move gracefully into a new cognitive future with cisco cloud calling and webex collaboration. Broadworks hosted thin call center agentsupervisor user guide. Integrated with epiks powered by broadworks platform, call center eases customer adoption and speeds up service rolloutwithout the burden of customer premises equipment.
Ucone communicator all set for new feature releases. Continuous, collaborative teamwork takes place all in one place. Broadworks hosted thin call center agentsupervisor. Call control for broadworks allows you to originate calls from your iphone through your broadworks powered desk phone and enables easy control of remote office, broadworks anywhere, dnd and call forwarding settings while on the move. This functionality is available based on the configuration and services assigned to the user. It provides continuous realtime visual statistics on information such as.
Call control for broadworks for ios free download and. Provides the call center supervisor client with a message waiting indication mwi as well as the number of newu nread messages. Cisco broadworks operates on nebscompliant, sunsolaris and ibmlinux hardware. Reporting provides call center agents historical information about their call center performance which allows them to know their statistical performance as a call center agent. A realtime wallboard application for your broadsoft. Call control for broadworks allows you to originate calls from your iphone through your broadworks powered desk phone and enables easy control of remote office, broadworks anywhere, dnd and call. Broadworks call center virtual call center hosted voip. To download applications or access the unity call center agent and supervisor, visit our downloads and links.
No server is required at either the customer site or in the cloud. We aim to empower users and teams to share ideas and work simply to achieve breakthrough performance. Video conferencing, webcasting, and online learning are made simpler with webex. Unity supervisor supports all current services and historical reports on broadsoft and adds custom functionality, such as capturing the cli for abandoned calls. For the small to medium sized business, broadsoft offers the ability to start with simple call center software, best for a business that needs to get a small call center and customer service operation up and running quickly and costeffectively. Administrators go endusers go cisco broadsoft support center is powered by. Broadsoft, now a part of cisco, is a technology innovator in cloud pbx, unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries. Broadsoft mobilelink for ios free download and software. Make outgoing calls as call center check this box to display a call center clid instead of your phone number when you make a call. Page iii document revision history release version reason for change date author 18. To use call control for broadworks you must have an account with a broadworks powered service provider. End user guides home yealink cpe release announcement mpp end point maintenance my phone next and how does it work. Coming soon to download applications or access the unity call center, visit our downloads and links page.
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